Bänex, Germany
”They did not understand what we had done!”
Bänex, Germany
For more than 20 years Bänex has been offering tyre services and repairs. The professional division is an important part of the company, with service and repair of larger EM, OTR and AGRO tyres. With 5 departments located within 50 km around Magdeburg they offer immediate service to any customer from central to south eastern Germany.
“We wanted to offer the customer more than just cheaper, cheaper, cheaper” Erik Bänecke states. “We believe that faster and more complete service gives the customer more value”. And when Bänex discovered the Just Easy Gripper at the REIFEN 2012 exhibition, they knew just how to do it.
Full service – on-site
Having found a tool that are able to grip, move and mount tyres much more flexible than other products, Bänex installed the Gripper on their new Volvo front loader, and in a container they installed state of the art compressor, tools, tyre machine etc. With this setup, they have reduced their installation time for e.g. a CAT775 with 50% - allowing the users to call in the morning and be in operation again the same afternoon.
Erik Bänecke tells about their first experience with their new Easy Gripper: “On our first operation with the Gripper, at a site in Halle, changing 2 pcs 23,5 R 25 tyres, the purchase department called us afterwards, as they did not understand, what we had done. We had been on-site, changed the tyres without having to get assistance from their own staff or lending a forklift. Less than 2 hours later we had left the site again. They simply did not understand how we could do it”. “The fact that we do not have to be assisted by the customer’s men or machinery is really a competitive advantage. And the customer gets back to full operation much faster”, he continues.
“They did not understand what we had done! - Less than 2 hours later we had left the site again.”
Bänex offers their customers a new on-site service that is faster than anyone else. After using the Easy Gripper they are able to work up to 50% faster when servicing tyres on-site.